Privacy policy

Effective Date: [2025.6.18]

Wisfal (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.wisfal.com (the “Site”) or interact with us in other ways.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you place an order, sign up for our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely via third-party services like PayPal or Stripe)

b. Non-Personal Information

We may automatically collect non-personal information through cookies or analytics tools, such as:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the Site

  • Referring URL

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order and shipping confirmations

  • Send promotional emails (only with your consent)

  • Improve and personalize your experience on our Site

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information only with:

  • Service providers (e.g. payment processors, shipping companies, IT providers)

  • Legal authorities, if required to comply with applicable laws or regulations

  • Marketing platforms (for advertising purposes, only with your consent)

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze traffic, and offer personalized content. You can choose to disable cookies in your browser settings, but some features of our Site may not work properly as a result.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including for legal and accounting purposes.

6. Your Rights (GDPR & Other Regions)

If you are located in the European Economic Area (EEA) or other regions with similar regulations, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to or restrict processing of your data

  • Lodge a complaint with a data protection authority

To make a request, contact us at sales@wisfal.com.

7. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before submitting any personal information.

9. Children's Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a new effective date. Continued use of our Site after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at:

Company Name: Hong Kong Glorious Spark Limited
Email: sales@wisfal.com
Phone: +852 2946 2517
Address: Room 1021, Bailey Commercial Centre,
87-105 Chatham Road South,
Tsim Sha Tsui, Kowloon,
Hong Kong